Frequently Asked Questions
Everything you need to know about your KitchenAid Australia experience.
What are your shipping rates and delivery times within Australia?
We offer standard shipping across Australia with delivery typically taking 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight of your order and your delivery postcode.
Can I return my product if I change my mind?
Yes, we offer a 30-day change-of-mind return policy. Products must be returned in their original, unopened packaging and in a resalable condition to qualify for a refund.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and interest-free installments through Afterpay.
How do I register my product for warranty purposes?
You can register your KitchenAid appliance directly through our website by visiting the 'Product Registration' page. You will need your model number, serial number, and proof of purchase.
Where can I find replacement parts or accessories for my Stand Mixer?
A wide range of genuine KitchenAid attachments, bowls, and spare parts are available for purchase directly through our 'Accessories' category on the website.
Do KitchenAid products come with a manufacturer's warranty?
Yes, all our appliances come with a standard manufacturer's warranty. The duration varies by product, typically ranging from 1 to 5 years for major appliances and attachments.