Returns & Exchanges
KitchenAid Australia is committed to the quality of our appliances and offers a 30-day return policy for items purchased directly through our official website. If you are not completely satisfied with your purchase, we provide a straightforward process to facilitate returns or exchanges for unused products in their original packaging.
Initiate Your Request
Contact our Customer Service team via the online portal or phone to obtain a Return Authorization (RA) number within 30 days of delivery.
Prepare the Package
Securely pack the item in its original box, ensuring all attachments, manuals, and accessories are included to avoid restocking fees.
Label and Dispatch
Affix the provided shipping label to the exterior of the box and drop it off at an authorized Australia Post location or schedule a courier collection.
Inspection and Refund
Once our warehouse team verifies the condition of the returned unit, your refund will be processed back to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing